Shipping Policy

 

Shipping Information:

I am a one woman business based in the UK hand making all items so the shipping times and costs seen here will reflect this.

I will endeavour to make all items within one week of purchase and have them sent out as close to that deadline as possible.

If you are in a rush for any item then please drop me a line via cate@dvcuk.com to see if I am able to fit in a special request. All items are individually wrapped and UK based parcels will be sent in brown paper to make sure that packaging is as recyclable as possible to help the environment. Overseas parcels will be sent in a plastic envelope to prevent damage on their long journey.

All parcels are shipped using Royal Mail however international packages will be sent using one of Royal Mail’s subsidiary companies which I have no control over. If you experience any problems with your parcel delivery then please do not hesitate to get in contact again via the email address above.

I send all parcels tracked to hopefully minimise any problems that might arise, this is reflected in the shipping costs making them a little higher but I’m sure you’ll agree that its worth knowing where your parcel is.

UK Postage: All items will be dispatched within 10 days of order being received, allowing time for the item to be hand crafted and packaged. They will then be sent by Royal Mail 1st class tracked hopefully arriving within 2 working days of being sent depending on Royal Mail. The cost for this is £4.99 GBP per item.

International Shipping: As with the UK postage, items will be shipped within 10 days of the order being received and sent via Royal Mail/subsidiary company 1st class tracked and signed for. This should take between 7-10 working days approx again depending on the companies used by Royal Mail. The cost for this is £20 GBP per item. I unfortunately have no control over it once the item has left my hands.

Customs and Import Taxes: Some countries add their own customs and import taxes to parcels received for which the buyer is totally responsible for. Any applied taxes added to your item will be down to you to pay. I am also not responsible for any delays due to customs.